Case Study
The Impact of Medical Scribes on Clinic Efficiency and Patient Care
Client Overview
Action Urgent Care clinics partnered with Kyla to optimize a balance between providing high-quality patient care and managing the growing administrative burden of electronic health records (EHR) documentation. With a small staff, the clinic needed a cost-effective solution to improve productivity and reduce the workload on physicians, without sacrificing patient satisfaction. With the introduction of the Kyla MD CoPilot module, provider productivity and patient satisfaction increased.
Key Challenges
Action Urgent Care clinics faced several key challenges:
1
Heavy Administrative Burden
Physicians were spending excessive time on documentation and EHR management, which reduced the time they could devote to patient care.
2
Physician Burnout
The stress of balancing patient care with documentation led to a decrease in job satisfaction and increased burnout among the clinic's physicians.
3
Inaccurate and Delayed Documentation
Due to time constraints, physicians often rushed through documentation, leading to errors and incomplete records, which impacted patient care continuity and insurance claim processing.
The Solution
Kyla MD CoPilot Scribe
Kyla MD CoPilot's Scribe module was implemented to address the challenges. The Kyla CoPilot scribes were trained to manage real-time documentation, handling all EHR updates, patient note entry, patient communication and other administrative tasks. This allowed physicians to fully focus on patient interactions during their visits. By adopting this solution, the clinic was able to seamlessly integrate the scribes into their workflow, providing immediate relief to the physicians.
The Outcomes
After deploying Kyla MD CoPilot Scribe module, Action Urgent Care saw an increase in provider productivity and patient satisfaction:
Increased Physician Productivity
More Patients Seen Daily:
The clinic experienced a 11% increase in patient visits, with each physician seeing an average of four additional patients per day.
Better Focus on Patient Care:
Physicians reported a 26% reduction in time spent on documentation, allowing them to spend more time with patients.
Methodology Used:
Patient throughput and productivity were tracked using the clinic's scheduling software, which measured the number of daily patient visits before and after the implementation of medical scribes. Time tracking for administrative tasks was also conducted through physician self-reporting and time audits.
Reduction in Physician Burnout
Lower Administrative Stress:
Physicians reported a 32% decrease in time spent on EHR management, significantly reducing their administrative burden.
Enhanced Job Satisfaction:
Physician satisfaction scores increased by 44%, as they could now concentrate on patient care without the stress of documentation.
Methodology Used:
Physician burnout levels and satisfaction were measured through a series of pre- and post-implementation surveys that included questions about stress, job satisfaction, and workload. These surveys were conducted anonymously to ensure accurate reporting.
Inaccurate and Delayed Documentation
Real-Time Documentation:
Scribes captured 98% of patient information accurately in real-time, significantly reducing documentation errors.
Complete and Detailed Medical Records:
The clinic saw a 32% reduction in incomplete medical records, leading to better patient outcomes and continuity of care.
Methodology Used:
Documentation accuracy and completeness were evaluated by performing audits of patient records. Records before the scribe implementation were compared to those after, focusing on completeness, accuracy, and the time to complete documentation.
Conclusion
By leveraging Kyla's Scribe AI functionality on the Kyla MD CoPilot platform, Action Urgent Care clinics highlight the substantial impact that medical scribes can have on clinic operations, physician well-being, and patient care.By implementing Kyla's CoPilot Scribe service, the clinic was able to improve productivity, reduce physician burnout, and enhance the accuracy of medical documentation. This case underscores the value of using medical scribes as an efficient, cost-effective solution for small medical practices to overcome key challenges in today's healthcare environment.
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Contact us today to schedule a demo and see how our AI-driven solutions can help your practice.
